Accessibility Statement

Effective date: July 29, 2026

The Furniture Bank Shop is committed to providing a website that is accessible and usable by as many people as possible, including people with disabilities.

We are continuing to improve the accessibility of our website, online store, content, and customer experience.

1. Our Accessibility Goal

Our goal is to work toward alignment with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

These guidelines provide recommendations for making websites and digital content more accessible to people with visual, auditory, physical, speech, cognitive, neurological, and other disabilities.

We do not represent that every page or feature currently meets every WCAG requirement. Accessibility improvements are an ongoing process.

2. Measures We Take

We work to support accessibility through measures such as:

  • Using clear headings and page structure;
  • Providing descriptive alternative text for meaningful images;
  • Supporting keyboard navigation where possible;
  • Maintaining visible keyboard-focus indicators;
  • Using readable font sizes and sufficient color contrast;
  • Providing labels for form controls;
  • Avoiding unnecessary flashing or distracting animation;
  • Supporting reduced-motion preferences;
  • Making buttons and links easier to identify;
  • Using responsive layouts for mobile, tablet, and desktop devices;
  • Providing captions or accessible descriptions for video content when available; and
  • Reviewing new features and design changes for accessibility concerns.

3. Website Features

The Furniture Bank Shop includes features intended to improve usability, including:

  • Keyboard-accessible navigation and controls;
  • Clearly labeled shopping actions;
  • Accessible product names and descriptions;
  • Responsive product, Cart, Checkout, and account pages;
  • Pause and manual navigation controls for automatically rotating homepage content;
  • Reduced-motion support for users who prefer less animation;
  • Alternative text for product and promotional images;
  • Visible form validation and status messages; and
  • Consistent headings, buttons, links, and page layouts.

4. Browsers and Assistive Technology

The website is designed to work with current versions of major browsers and commonly used assistive technologies.

The experience may be less reliable when using:

  • Outdated browsers;
  • Unsupported browser extensions;
  • Older assistive technology;
  • Disabled JavaScript;
  • Unusual device configurations; or
  • Third-party services outside our control.

Keeping your browser and assistive technology updated may provide the best experience.

5. Known Limitations

Some parts of the website may not yet provide an ideal accessible experience.

Possible limitations may include:

  • Older product images without complete alternative text;
  • Third-party payment, leasing, map, video, or scheduling interfaces;
  • Documents or media supplied by outside organizations;
  • Product descriptions imported from older systems;
  • Embedded YouTube content;
  • Content created before the current accessibility improvements; and
  • Occasional visual or keyboard-navigation issues introduced by WordPress or WooCommerce extensions.

We continue to review and improve these areas when they are identified.

6. Third-Party Content

The website may use or link to third-party services, including:

  • Payment processors;
  • Financing or leasing providers;
  • Google Maps;
  • YouTube;
  • Delivery or scheduling services;
  • Social-media platforms; and
  • Other external websites.

We do not control the accessibility of third-party content or services. When possible, we will help customers find an alternative method of accessing information or completing a transaction.

7. Shopping Assistance

When you are unable to:

  • View product information;
  • Navigate the online store;
  • Add a product to the Cart;
  • Complete Checkout;
  • Access account information;
  • Read a policy or document; or
  • Use another part of the website,

contact our team for assistance.

We can help provide product information, answer questions, and discuss alternative ways to complete a purchase or request.

8. Accessibility Feedback

We welcome feedback about the accessibility of The Furniture Bank Shop.

When reporting an accessibility issue, please include:

  • The page or feature you were using;
  • The web address, when available;
  • A description of the problem;
  • The browser and device you were using;
  • The assistive technology involved, when applicable; and
  • The format or assistance that would work better for you.

We will review the issue and make reasonable efforts to provide assistance or an alternative.

9. Contact Us

For accessibility questions, feedback, or assistance, contact:

The Furniture Bank Shop
8220 Mosley Rd., Suite B
Houston, TX 77075

Email: shop@houstonfurniturebank.org
Phone: (713) 842-9771

When contacting us, mention that your request concerns website accessibility so it can be directed appropriately.

10. Alternative Formats

When reasonably available, we can help provide website information in an alternative format.

Availability may depend on the type of content, the requested format, and the resources required to prepare it.

Contact us to discuss your needs.

11. Ongoing Improvements

Accessibility is an ongoing responsibility.

As the website changes, we may:

  • Review page templates and navigation;
  • Improve image descriptions;
  • Correct color-contrast issues;
  • Improve form labels and instructions;
  • Test keyboard access;
  • Improve mobile usability;
  • Review third-party integrations;
  • Update policy and support information; and
  • Correct barriers reported by customers.

12. Changes to This Statement

We may update this Accessibility Statement as the website, technology, services, or accessibility practices change.

The effective date at the top of this page will indicate the latest revision.