Effective date: July 29, 2026
Welcome to The Furniture Bank Shop. These Terms & Conditions govern your use of this website and any purchase made through it.
Throughout these Terms, “The Furniture Bank Shop,” “we,” “us,” and “our” refer to the operator of this online furniture store. “You” and “your” refer to any visitor, customer, or purchaser using the website.
By accessing this website, creating an account, placing an order, or purchasing a product, you agree to these Terms & Conditions.
1. About The Furniture Bank Shop
The Furniture Bank Shop offers new, gently used, open-box, clearance, and other furniture and home-related products.
Purchases help support The Furniture Bank’s mission of Making Empty Houses Homes. A retail purchase is a purchase of goods and is not treated as a charitable donation unless expressly stated otherwise.
2. Eligibility to Use the Website
You must provide accurate and complete information when creating an account, placing an order, requesting delivery, or contacting us.
You are responsible for maintaining the confidentiality of your account information and password and for all activity performed through your account.
You may not use the website for unlawful, fraudulent, abusive, or unauthorized purposes.
3. Product Information and Condition
We make reasonable efforts to provide accurate product photographs, descriptions, dimensions, materials, colors, prices, and availability.
However:
- Colors and finishes may appear differently depending on lighting, photography, and screen settings.
- Natural wood, stone, fabric, leather, and similar materials may contain normal variations.
- Gently used, open-box, clearance, and “as-is” products may show signs of prior handling or use.
- Product measurements are approximate unless expressly stated otherwise.
- Decorative accessories shown in photographs may not be included.
- Mattresses, foundations, hardware, assembly, and related accessories are included only when stated in the product description.
Customers are responsible for reviewing the product description, condition, measurements, photographs, and included components before purchasing.
4. Product Availability
Products are subject to availability and may be sold in limited quantities.
Because certain items may also be available through a physical outlet, an item displayed online may occasionally become unavailable before inventory records are updated.
If an ordered item is unavailable, we may:
- Contact you to discuss an alternative;
- Remove the unavailable item from the order;
- Cancel the affected item or order; and
- Issue an applicable refund to the original payment method.
Adding an item to your cart does not reserve it.
5. Pricing and Taxes
Prices are displayed in U.S. dollars.
Applicable sales tax, delivery fees, service fees, and other charges will be shown before the order is completed whenever possible.
We may correct pricing, inventory, description, or typographical errors. If a material pricing error affects an order, we may contact you for instructions or cancel and refund the affected item.
Promotions, discounts, and sale prices:
- May be limited in duration or quantity;
- May not be combined unless expressly allowed;
- May be changed or withdrawn before an order is completed; and
- Do not apply retroactively to previous purchases.
6. Orders
Submitting an order is an offer to purchase the selected products.
An automated email acknowledging receipt of an order does not necessarily mean the order has been finally accepted or scheduled.
We may decline, limit, hold, or cancel an order when reasonably necessary, including when:
- A product is unavailable;
- Payment cannot be authorized;
- Order information appears incomplete or inaccurate;
- Fraud or unauthorized activity is suspected;
- A pricing or inventory error occurred; or
- Delivery cannot reasonably be completed at the provided address.
Customers must provide a valid email address, telephone number, billing information, and delivery or pickup information.
7. Payment
Payment must be completed using an available payment method shown during checkout.
By submitting payment information, you represent that:
- The information is accurate;
- You are authorized to use the payment method; and
- We may charge the applicable order total, taxes, and approved fees.
Orders may remain pending until payment is successfully authorized.
Financing, leasing, installment-payment, or third-party payment services may be governed by separate terms issued by the applicable provider. The Furniture Bank Shop is not responsible for a third-party provider’s approval decisions, fees, account restrictions, or separate contractual terms.
8. Pickup
Eligible purchases may be picked up from the designated Furniture Bank Shop or warehouse location.
Customers must:
- Wait for confirmation that the order is ready;
- Arrive during the confirmed pickup hours;
- Bring the order number and identification when requested;
- Use a suitable vehicle;
- Bring appropriate straps, blankets, tools, and assistance; and
- Secure all products safely before leaving.
Customers are responsible for confirming that purchased items will fit inside their vehicle and can be transported safely.
Orders not collected within the communicated pickup period may be subject to rescheduling, storage limitations, or cancellation.
9. Delivery
Local delivery may be available for eligible products and addresses. Delivery availability, fees, service areas, and estimated timing are governed by our Shipping & Delivery Policy.
Delivery dates and time windows are estimates and may be affected by inventory, routes, staffing, weather, traffic, building access, and other circumstances.
Customers must provide:
- A correct delivery address;
- A working telephone number;
- Accurate access information;
- Notice of stairs, elevators, gates, restricted entrances, or building requirements; and
- A clear and safe path to the intended delivery area.
Customers are responsible for measuring doorways, elevators, hallways, staircases, and rooms before ordering.
Additional or redelivery fees may apply when delivery cannot be completed because of inaccurate information, unavailable access, unsafe conditions, missed appointments, or products that do not fit.
Delivery and service fees may become non-refundable after a delivery has been scheduled.
10. Inspection, Damage, and Missing Items
Customers should inspect products promptly at pickup or delivery.
Visible damage, defects, incorrect products, or missing components should be reported as soon as possible. Claims involving delivery damage or incorrect items should be reported within 48 hours, together with:
- The order number;
- A description of the issue; and
- Clear photographs when applicable.
Failure to report an issue promptly may limit our ability to verify and resolve the claim.
Normal variations, previously disclosed conditions, and characteristics visible in product photographs are not considered undisclosed defects.
11. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.
Eligible items may generally be returned within 30 days of delivery or pickup when they:
- Remain in the same condition as received;
- Have not been used or worn;
- Include applicable parts and accessories;
- Include original packaging when applicable;
- Are accompanied by the receipt or order number; and
- Receive advance return authorization.
Certain products may be non-returnable, including:
- Mattresses, mattress toppers, pillows, bedding, and intimate goods;
- Clearance, final-sale, or “as-is” products;
- Customized or special-order products;
- Products that cannot be returned to saleable condition;
- Certain assembled or installed products; and
- Gift cards.
Delivery fees, service fees, scheduled transportation fees, and similar charges may be non-refundable.
A restocking fee may apply when substantial repackaging, handling, or repair is required.
12. Assembly and Installation
Unless expressly included in the product description or order, furniture assembly, installation, wall mounting, electrical work, plumbing work, and removal of existing furniture are not included.
Customers are responsible for:
- Following manufacturer instructions;
- Using appropriate hardware and tools;
- Confirming that walls, floors, and structures are suitable;
- Securing furniture that may tip; and
- Obtaining qualified assistance when necessary.
The Furniture Bank Shop is not responsible for damage caused by improper transport, assembly, installation, modification, handling, or use after the product is released to the customer.
13. Product Use and Safety
Products must be used only for their intended household purpose and in accordance with applicable instructions and warnings.
Customers should inspect furniture periodically and tighten hardware when necessary.
Children should not climb on, hang from, or play inside furniture, drawers, cabinets, beds, shelving, or other products not designed for that purpose.
14. Website Content
The website, including its design, text, graphics, logos, photographs, product presentation, and other content, is owned by or licensed to The Furniture Bank Shop and is protected by applicable intellectual-property laws.
You may use the website for personal shopping and informational purposes.
You may not, without permission:
- Copy or republish substantial website content;
- Use images or branding for commercial purposes;
- Scrape or systematically collect website data;
- Attempt to bypass website security;
- Introduce malicious code; or
- Misrepresent an affiliation with The Furniture Bank Shop.
15. Third-Party Websites and Services
The website may link to or integrate with third-party services, including payment, leasing, maps, social media, video, scheduling, and delivery-related services.
Those services are governed by their own terms and privacy practices. We do not control third-party websites and are not responsible for their availability, content, security, or independent actions.
16. Website Availability
We may modify, suspend, restrict, or discontinue parts of the website for maintenance, security, operational, or business reasons.
We do not guarantee that the website will always be uninterrupted, error-free, or available on every device or browser.
17. Disclaimer of Warranties
Except where expressly stated in writing or required by applicable law, products and website services are provided on an “as available” basis.
Manufacturer warranties, when applicable, are provided by the manufacturer and are subject to the manufacturer’s conditions.
Used, clearance, open-box, and “as-is” products may be sold without additional warranties except as required by law or expressly stated in the product listing.
18. Limitation of Liability
To the fullest extent permitted by applicable law, The Furniture Bank Shop will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from use of the website or products.
Nothing in these Terms limits rights or remedies that cannot lawfully be limited under applicable consumer-protection laws.
19. Indemnification
You agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the website, violation of these Terms, misuse of a product, or infringement of another party’s rights.
20. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
By using the website, you acknowledge that order, contact, account, delivery, and payment-related information may be processed as necessary to operate the store and complete transactions.
21. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
22. Changes to These Terms
We may update these Terms & Conditions when our website, services, policies, or legal requirements change.
The updated effective date will be displayed at the top of this page. Continued use of the website after an update constitutes acceptance of the revised Terms.
23. Contact Us
Questions about these Terms & Conditions may be directed to:
The Furniture Bank Shop
8220 Mosley Rd., Suite B
Houston, TX 77075
Email: shop@houstonfurniturebank.org
Phone: (713) 842-9771